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Grouped by topic. If your question survives this page, the care team answers messages every day.
Eligibility and intake
Who can use Xilo?
Adults 18 and older in states where our services are available. The quiz confirms your state before anything is billed. Rx protocols additionally require lab results and a licensed provider's approval.
Do I need to see a doctor in person?
Usually not. Most states allow the full process online. A few require a short video visit with your provider, and the quiz flags this up front. Your provider may also refer you to in-person care if your labs or history warrant it.
What if I already have recent lab results?
Great. You can share recent bloodwork with your provider during intake. Depending on what was measured and when, it may substitute for or supplement the baseline panel.
Is the quiz a diagnosis?
No. The quiz is a routing and screening tool. Diagnosis and treatment decisions are made only by a licensed provider after reviewing your labs and history.
Labs and results
How accurate is at-home testing?
Our panels are processed by CLIA-accredited laboratories, the same standard clinical labs meet. At-home collection is a screening method; for borderline results, your provider may require confirmatory venous testing before treatment, which is good practice, not a workaround.
Why do I have to collect in the morning?
Testosterone follows a daily rhythm and peaks in the early morning. Standard guidelines call for morning measurement so your number is comparable to reference ranges.
How fast do results come back?
Typically 2 to 5 business days after the lab receives your sample. Results appear in your secure portal with plain-English explanations, followed by your provider's review.
Protocols and safety
How is Testosterone RX different from TRT injections?
Injectable TRT replaces testosterone from outside the body, which can suppress your own production and affect fertility. Testosterone RX is an oral protocol that stimulates your natural production pathways instead. Which is right for you, if either, is your provider's call based on your labs.
What side effects should I watch for?
Commonly reported: headache, nausea, hot flashes, mood changes. Rare but serious: vision changes, blood clots, significant mood shifts. Full details are in the important safety information, and your provider reviews your personal risk profile before prescribing.
Can I stop whenever I want?
Talk to your provider first so you stop safely, but yes, you are never locked into treatment. Plans can be paused or cancelled from your account before renewal.
Are Xilo medications FDA-approved?
It depends on the specific medication your provider prescribes. Where compounded formulations are used, they are prepared by licensed US pharmacies, and compounded drugs are not FDA-approved or evaluated. Your provider will tell you exactly what you are being prescribed and its regulatory status.
Billing, shipping, privacy
Do you accept insurance, FSA, or HSA?
We do not bill insurance. Plans are priced directly and include provider care, labs, and medication if prescribed. FSA/HSA eligibility varies by plan administrator; check with yours.
What does the packaging look like?
Plain and discreet. No product names, no health category, nothing that announces its contents to your building.
Who can see my health information?
Your care team, and that is the design. Health information is handled under our Privacy Policy and applicable health-privacy law. We do not sell your health data.
How do refunds work?
If a provider does not approve you for treatment, you are not charged for a treatment plan. Once medication ships, that plan period is non-refundable except where law requires otherwise. Details in the Terms of Service.
The next answer comes from the quiz.
Your route, your price, and your state's rules, in two minutes.